Frequently asked questions

Most common questions

MSupperMart is a premier supermarket in Karachi, Pakistan, dedicated to providing quality products at the most affordable prices. Our tagline, "Sabse Sasta aur Quality Main Best," stands as a testament to our unwavering commitment to delivering the best value to our cherished customers.

We offer an expansive selection spanning fresh produce, groceries, household essentials, personal care items, snacks, beverages, and much more.

Simply browse our product range via our website or mobile app, add desired items to your cart, and proceed to checkout.

Yes, we proudly offer home delivery services within specific areas in Karachi. You can select your desired delivery time slot during the checkout process.

Absolutely! If a product is delivered damaged or defective, we will happily provide a suitable replacement.

You can visit us at Shazz Residency, opp Kaneez Fatima Society, Gulzar e Hijri, scheme-33, Karachi.

To stay informed about our exclusive promotions and offers, consider subscribing to our newsletter and following our social media channels.

Delivery timings vary based on your location and the chosen delivery slot. We aim to ensure timely deliveries to cater to your convenience.

Absolutely! For eligible products, you can initiate a return within [number] days of receiving your order. Our Refund and Return Policy offers more in-depth information.

Yes, for reasons concerning hygiene, perishable and consumable items like food and beverages cannot be returned. Also, items that have been used, altered, or are missing parts might not qualify for a return.

Refunds are processed to the original mode of payment. Typically, it takes about [number] business days for the amount to reflect in your account.

For any inquiries or assistance, you can contact our dedicated customer service team at Phone: +92 333 6660171 or via email at adnansiddiqui78@gmail.com.

Our primary product range is available on our official website and mobile app. For purchases through third-party platforms, their respective policies would apply.

Got any questions?

Use the form below to get in touch with the sales team