SupperMart Refund and Return Policy

At MSupperMart, we are committed to ensuring your satisfaction with every purchase. Our Refund and Return Policy outlines the procedures and guidelines for returning products and seeking refunds. Please read this policy carefully before making a purchase.



1. Returns Eligibility:

  • You may initiate a return for products that are defective, damaged, or do not meet your expectations.
  • Perishable and consumable items, including food and beverages, cannot be returned for hygiene reasons.


2. Initiation of Returns:

  • To initiate a return, contact our customer service within [number] days from the date of delivery.
  • Provide details about the product, order number, and reason for the return.


3. Return Process:

  • Our customer service will guide you through the return process and provide instructions for sending the product back.
  • The product must be returned in its original packaging, along with all accessories and documentation.


4. Inspection and Approval:

  • Once the returned product is received, it will be inspected for eligibility based on the reason for return.
  • If approved, we will process your refund or offer a suitable replacement, as per your preference.


5. Refund Process:

  • Refunds will be processed through the original payment method used for the purchase.
  • The refund amount will be the original purchase price, minus any applicable charges (e.g., shipping fees).
  • Refunds may take [number] business days to reflect in your account, depending on your payment provider.


6. Replacements:

  • If the product is eligible for a replacement, we will arrange for the replacement to be delivered to you.
  • Replacements will be provided for products that are damaged or defective upon delivery.


7. Non-Returnable Items:

  • Certain items, such as perishable goods, cannot be returned due to hygiene and safety reasons.
  • Items that have been used, altered, or are missing parts may not be eligible for returns.


8. Change of Mind:

  • We do not accept returns or offer refunds for products due to a change of mind.


9. Contact Us:

  • • If you have any questions or concerns regarding returns or refunds, please contact our customer service team at [customer service email/phone number].

Please note that this Refund and Return Policy applies to purchases made directly through MSupperMart. If you have purchased our products through a third-party platform, please refer to their respective refund and return policies. By making a purchase with MSupperMart, you acknowledge that you have read and understood our Refund and Return Policy and agree to its terms and conditions.